SOFT SKILLS

How are you going to be recognized as a leader in your field, your company, or your organization? The 12 Steps to establishing Leadership Presence can show you how to project and demonstrate the leadership presence needed to gain influence and to positively impact your workplace.

In this course, learners will be taught the basics of security, as well as advanced patrol techniques, strategies for handling difficult people and situations, and crisis management. Note that to become fully licensed after completing this online course, you will need to pass your province's licensing exam in your province.

As a leader and manager, trust is one of the most important things you must build with your employees. Research continues to show time and time again, that employees who have a high level of trust with their manager are more productive, more engaged, and stay longer with the organization. Trust matters.

All employees have the right to expect a workplace that promotes safety from violence, threats and harassment. Working for an organization which deals with the public each and every day, employees are going to encounter situations involving unpredictable behaviour. Within this course, the entire spectrum of workplace violence is covered, focusing particularly on the ways in which employees can identify the potential for workplace violence, attempt to defuse it, and respond to it should it unfortunately occur.

Call it out: racism, racial discrimination and human rights, the OHRC’s 30-minute interactive eCourse about race, racial discrimination and human rights protections under the Code.

This online Conflict Resolution in the Office discusses the techniques and strategies that can be used to limit the damage and disruption conflict can sometimes cause in the workplace.